These terms apply to bookings made directly through hogletsretreat.co.uk. By making a booking you agree to them. Bookings made through Airbnb or Booking.com follow that platform's own terms.

1. Who we are. Hoglets Retreat is run by Tamara Simmonds, 7 Lower Warren Road, Kingsbridge, Devon. Contact: tamara@hogletsretreat.co.uk / 07789 882316.

2. Your booking. A booking is confirmed when you receive our confirmation email. The person making the booking must be 18 or over and is responsible for everyone in their party keeping to these terms and the house rules.

3. Payment. Prices include the nightly rate and cleaning fee shown at checkout.

4. Cancellation by you. Cancel at least 5 days before check-in for a full refund. If you cancel less than 5 days before check-in, the first night is non-refundable and the remaining nights are refunded. No refund is given for nights not used once your stay has begun. We strongly recommend holiday insurance.

5. Cancellation by us. If we have to cancel for reasons outside our control (for example flood, fire or a serious fault), we will refund everything you have paid. Our liability is limited to that refund.

6. Arrival and departure. Check-in is from 3pm and check-out is by 10am. Late departures may be charged if they delay the next guests, unless agreed with us in advance.

7. Guests and use. No more than 3 guests may stay overnight. The apartment is for holiday use only; parties, events, pets and smoking (including vaping) are not permitted. We may end a stay without refund if the house rules are seriously broken.

8. Damage and breakages. Please tell us straight away about any damage or breakages. You are responsible for damage caused by your party beyond normal wear and tear, and we may charge the reasonable cost of repair or replacement.

9. Your belongings and safety. Guests use the apartment, garden and pool table at their own risk. Please take care on the sloping driveway and steps. We are not responsible for loss of or damage to guests' belongings, except where caused by our negligence.

10. Access. We may need to enter the apartment in an emergency or, with notice, for urgent repairs.

11. Complaints. If anything isn't right, please tell us during your stay so we can put it right.

12. Law. These terms are governed by the law of England and Wales. Nothing in them affects your statutory rights.